Business Services

Free up your time and talent.
Leave the daily IT work to us.













Services
Bronze
Silver
Gold
Custom Package
Workstation/Server Monitoring & Maintenance

Workstation/Server Monitoring & Maintenance

Includes Anti-Virus/Malware/Rootkit, Windows/3rd Party Patching, Overall Health & Hardware Monitoring, PC Optimization, Routine Maintenance (Defrag (non-SSD), Temp Files, etc.)
Network Management & Monitoring

Network Management & Monitoring

Includes SNMP monitoring of all networking equipment (routers, switches, firewalls, etc.), live customer network diagram, historical data and alerting
Cloud Management & Monitoring

Cloud Management & Monitoring

Manage and monitor your cloud based solutions
Client Portal

Client Portal

Ticket creation and management, access invoices, and online payments
Live Chat (8-5 PT)

Live Chat (8-5 PT)

Access to highly skilled technical support personnel via online chat
Live Chat (24/7)
Monthly Reporting

Monthly Reporting

Detailed reporting of environment health
Quarterly Reporting

Quarterly Reporting

Detailed reporting of environment health
Vendor Management

Vendor Management

We will work with your business vendors to ensure all technical needs are met
Project Planning

Project Planning

Help plan your current and future technical business needs
Strict Change Control

Strict Change Control

The purpose is to ensure no unnecessary changes are made, all changes are documented, services are not unnecessarily disrupted and resources are used efficiently
Help Desk Support at Discounted Hourly Rate
Help Desk Support (8-5 PT)
Help Desk Support (24/7)
On-Premise Back Up Solution

On-Premise Back Up Solution

Back-up and recovery of data stored on-premise
Cloud Based Back Up Solutions

Cloud Based Back Up Solutions

Gold includes 1T of cloud storage
Discounted Project Hours
Discounted Block Hour Packages
Discounted Emergency After Hours Response Rate

Discounted Emergency After Hours Response Rate

for contracts 1 year+

Managed IT Services

It’s a common problem: When it comes to IT, your team is too busy with daily operations and troubleshooting to make upgrades, secure systems from new threats, stay up-to-date on the latest technology, and plan for the future.

Using a managed service provider (MSP) can help. We take care of your day-to-day IT needs such as maintenance, troubleshooting, upgrades, backups, and tech support—at a fraction of the cost of a full-time hire—which frees up your team’s time for strategic work. By keeping your systems in better working order, they also last longer, helping your bottom line.

EuGenius Solutions offers three different managed service packages to meet your needs. Don’t see a package that’s exactly right for you? Contact us about creating a customized package for your business.

Networking

We offer real-time network monitoring and alerting to ensure maximum uptime. We know your network inside and out and will remediate your networking issues with a proactive approach. We provide a cloud-based real-time network map so you can view devices bandwidth, utilization and much more. We also have rich reporting, automated device configuration backup and restore, IP address management, and historical data.