Support Portal

Our Process

Small business is unpredictable. You need a team that is ready for anything - new employees, new office space, new laws, new budgets, new challenges. You need systems that are reliable along with the people who support them. When things need to change, you don't want to wait on hold to talk to a stranger on another continent. You want a local expert - and a friend.

At EuGenius, our process doesn't start with tech - it starts with YOU. We get to know you and your business so we can recommend 'just right' solutions, ranging from custom server architecture to support and training for your team and everything in between. We work with all major providers so you get honest, real-world-tested advice without kickbacks or commissions. We limit our client list to make sure we can offer responsive, friendly personalized service from a live local expert every time you call.

PHASE ONE

Discovery

Good tech doesn't start when you plug it in. It starts with a conversation - about you, about your business, where you are and where you want to go.

Our team is independent - we don't work for the hardware or software company, we work for YOU. Before we recommend any solution, we assess your current systems thoroughly, looking at the benefits and challenges of each aspect of your environment. Then we ask the right questions to ensure there are no 'surprises' through the process. We work side-by-side with CEOs, IT Directors, technical, business, and support teams to pinpoint IT hardware, software and solutions that work well for the entire team. We bring a fresh perspective - informed by your needs today and your goals for tomorrow.

PHASE TWO

SOLUTION PLANNING

From state-of-the-art servers to day-to-day productivity tools, we look at every aspect of your IT environment to ensure all components are compatible with each other and with your needs. Our strategic IT planning process ensures that you purchase and install only what makes sense for your business needs.

With forty-plus years of combined experience, our EuGenius experts share the pros and cons of different approaches so you can decide what fits your budget, timeline and business goals. Every solution is focused not on sales quotas or buzzwords - but on your unique priorities.

PHASE THREE

Implementation

It's been said that genius is 1% inspiration and 99% perspiration. As a EuGenius client, YOU stay focused on your business and WE do the hard work of installing, cabling, and configuring.

Our team members have experience in a variety of professional work places, getting solutions up and running quickly with minimal interruption to your business. We handle this critical step ourselves, so you have a consistent point-of-contact before, during and after your initial implementation. You'll find our team members are friendly, approachable and professional - you'll be proud to have them in your workplace supporting your team.

PHASE FOUR

OPERATIONAL SUPPORT

You've flipped the switch! Now what? Our team can help you feel confident in your IT. We provide one-on-one or group hands-on training, 24/7 remote monitoring, plus day-to-day support from someone your team knows and trusts.

Our managed service options are customizable based on your needs and priorities, and all include ongoing local responsive support from one of our experts. Managed servicesplans ensure that you keep a productive, hassle-free workplace through any changes in tech or in your business. A EuGenius partnership means we take care of your IT - so you can take care of business.